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A meta-analysis of the relationship between service teamwork mechanisms and customer service outcomes

Overview of attention for article published in Journal of Service Management, October 2023
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About this Attention Score

  • Among the highest-scoring outputs from this source (#48 of 229)
  • Good Attention Score compared to outputs of the same age (74th percentile)

Mentioned by

blogs
1 blog

Citations

dimensions_citation
1 Dimensions

Readers on

mendeley
11 Mendeley
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Title
A meta-analysis of the relationship between service teamwork mechanisms and customer service outcomes
Published in
Journal of Service Management, October 2023
DOI 10.1108/josm-08-2022-0253
Authors

Yumeng Yue, Nate Zettna, Shuoxin Cheng, Helena Nguyen

Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 11 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 11 100%

Demographic breakdown

Readers by professional status Count As %
Professor 1 9%
Professor > Associate Professor 1 9%
Student > Master 1 9%
Unknown 8 73%
Readers by discipline Count As %
Business, Management and Accounting 3 27%
Computer Science 1 9%
Unknown 7 64%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 6. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 21 November 2023.
All research outputs
#6,416,425
of 24,843,842 outputs
Outputs from Journal of Service Management
#48
of 229 outputs
Outputs of similar age
#58,733
of 234,555 outputs
Outputs of similar age from Journal of Service Management
#1
of 1 outputs
Altmetric has tracked 24,843,842 research outputs across all sources so far. This one has received more attention than most of these and is in the 73rd percentile.
So far Altmetric has tracked 229 research outputs from this source. They typically receive a little more attention than average, with a mean Attention Score of 6.6. This one has done well, scoring higher than 79% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 234,555 tracked outputs that were published within six weeks on either side of this one in any source. This one has gotten more attention than average, scoring higher than 74% of its contemporaries.
We're also able to compare this research output to 1 others from the same source and published within six weeks on either side of this one. This one has scored higher than all of them