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Call centre agents’ emotional intelligence as predicators of their exhaustion and professional efficacy: The moderating effect of meaningfulness

Overview of attention for article published in SA Journal of Industrial Psychology, March 2021
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2 X users

Citations

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4 Dimensions

Readers on

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46 Mendeley
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Title
Call centre agents’ emotional intelligence as predicators of their exhaustion and professional efficacy: The moderating effect of meaningfulness
Published in
SA Journal of Industrial Psychology, March 2021
DOI 10.4102/sajip.v47i0.1819
Authors

Nisha Harry

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X Demographics

X Demographics

The data shown below were collected from the profiles of 2 X users who shared this research output. Click here to find out more about how the information was compiled.
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Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 46 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 46 100%

Demographic breakdown

Readers by professional status Count As %
Unspecified 6 13%
Student > Bachelor 6 13%
Researcher 3 7%
Student > Doctoral Student 2 4%
Student > Ph. D. Student 2 4%
Other 7 15%
Unknown 20 43%
Readers by discipline Count As %
Unspecified 6 13%
Engineering 3 7%
Arts and Humanities 2 4%
Business, Management and Accounting 2 4%
Computer Science 2 4%
Other 10 22%
Unknown 21 46%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 1. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 17 March 2021.
All research outputs
#17,297,846
of 25,387,668 outputs
Outputs from SA Journal of Industrial Psychology
#119
of 271 outputs
Outputs of similar age
#284,914
of 453,754 outputs
Outputs of similar age from SA Journal of Industrial Psychology
#6
of 14 outputs
Altmetric has tracked 25,387,668 research outputs across all sources so far. This one is in the 21st percentile – i.e., 21% of other outputs scored the same or lower than it.
So far Altmetric has tracked 271 research outputs from this source. They receive a mean Attention Score of 2.3. This one is in the 43rd percentile – i.e., 43% of its peers scored the same or lower than it.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 453,754 tracked outputs that were published within six weeks on either side of this one in any source. This one is in the 27th percentile – i.e., 27% of its contemporaries scored the same or lower than it.
We're also able to compare this research output to 14 others from the same source and published within six weeks on either side of this one. This one is in the 14th percentile – i.e., 14% of its contemporaries scored the same or lower than it.