E-Business. New Challenges and Opportunities for Digital-Enabled Intelligent Future
Springer Nature Switzerland
Chapter title |
Understanding Consumers’ Negative Word-of-Mouth Intention in the Aftermath of AI-Based Service Failure Through Attribution Theory
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Chapter number | 17 |
Book title |
E-Business. New Challenges and Opportunities for Digital-Enabled Intelligent Future
|
Published in |
Lecture Notes in Business Information Processing, January 2024
|
DOI | 10.1007/978-3-031-60264-1_17 |
Book ISBNs |
978-3-03-160263-4, 978-3-03-160264-1
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Authors |
Tan, Ruibin, Li, Yixiao, Yang, Shuiqing, Yan, Surong, Lin, Kang |