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The Effects of Chatbot Service Recovery With Emotion Words on Customer Satisfaction, Repurchase Intention, and Positive Word-Of-Mouth

Overview of attention for article published in Frontiers in Psychology, May 2022
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  • Average Attention Score compared to outputs of the same age
  • Above-average Attention Score compared to outputs of the same age and source (51st percentile)

Mentioned by

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2 X users

Citations

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35 Dimensions

Readers on

mendeley
254 Mendeley
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Title
The Effects of Chatbot Service Recovery With Emotion Words on Customer Satisfaction, Repurchase Intention, and Positive Word-Of-Mouth
Published in
Frontiers in Psychology, May 2022
DOI 10.3389/fpsyg.2022.922503
Pubmed ID
Authors

Jeewoo Yun, Jungkun Park

Timeline

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X Demographics

X Demographics

The data shown below were collected from the profiles of 2 X users who shared this research output. Click here to find out more about how the information was compiled.
As of 1 July 2024, you may notice a temporary increase in the numbers of X profiles with Unknown location. Click here to learn more.
Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 254 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 254 100%

Demographic breakdown

Readers by professional status Count As %
Student > Master 12 5%
Lecturer 11 4%
Student > Ph. D. Student 10 4%
Student > Bachelor 10 4%
Unspecified 8 3%
Other 21 8%
Unknown 182 72%
Readers by discipline Count As %
Business, Management and Accounting 30 12%
Computer Science 11 4%
Unspecified 8 3%
Economics, Econometrics and Finance 5 2%
Engineering 4 2%
Other 8 3%
Unknown 188 74%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 2. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 20 May 2023.
All research outputs
#15,496,278
of 23,800,390 outputs
Outputs from Frontiers in Psychology
#16,871
of 31,742 outputs
Outputs of similar age
#232,498
of 444,955 outputs
Outputs of similar age from Frontiers in Psychology
#602
of 1,915 outputs
Altmetric has tracked 23,800,390 research outputs across all sources so far. This one is in the 32nd percentile – i.e., 32% of other outputs scored the same or lower than it.
So far Altmetric has tracked 31,742 research outputs from this source. They typically receive a lot more attention than average, with a mean Attention Score of 12.7. This one is in the 38th percentile – i.e., 38% of its peers scored the same or lower than it.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 444,955 tracked outputs that were published within six weeks on either side of this one in any source. This one is in the 44th percentile – i.e., 44% of its contemporaries scored the same or lower than it.
We're also able to compare this research output to 1,915 others from the same source and published within six weeks on either side of this one. This one has gotten more attention than average, scoring higher than 51% of its contemporaries.