Frontiers | Impact of the critical factors of customer experience on well-being: Joy and customer satisfaction as mediators https://t.co/28AdLDCY3y
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Service performance is conducive to customer satisfaction (Ackfeldt and Wong, 2006; Zhang et al., 2011; Xie and Sun, 2021) and may trigger joy, which is likely to further improve the overall customer life satisfaction. ... https://t.co/qiRtuSyua0
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New Research: Impact of the critical factors of customer experience on well-being: Joy and customer satisfaction as mediators https://t.co/XZHsUeKThC #Psychology #Psych