Customer intention to participate in service recovery: what is it and what are the drivers?

Overview of attention for article published in Journal of Service Theory and Practice, November 2023

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So far, Altmetric has seen 2 X posts from 2 X users, with an upper bound of 54,604 followers.

RT @IIM_I: Dive into the intricacies of customer behavior and service engagement with this illuminating research: https://t.co/xU0dc4BL5g…

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