AI concierge in the customer journey: what is it and how can it add value to the customer?

Overview of attention for article published in Journal of Service Management, May 2024

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In the top 5% of all research outputs scored by Altmetric
One of the highest-scoring outputs from this source (#4 of 242)
High Attention Score compared to outputs of the same age (97th percentile)

Mentioned by

news: 10 news outlets
blogs: 1 blog

twitter: 1 X user
wikipedia: 1 Wikipedia page

Citations

dimensions_citation: 3 Dimensions

Readers on

mendeley: 58 Mendeley

Summary News Blogs X Wikipedia Dimensions citations

So far, Altmetric has seen 1 X post from an account with 3,188 followers.

Article Spotlight 💡 This #openaccess article about how #AI can add value to the customer journey has appeared in 10 news stories so far. Find out why by reading the article FREE here 👉 https://t.co/V6H43nFIi4 @JochenWirtz #journal #article https://t.co/Yw

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