Santiago Gutiérrez-Broncano, Pedro Jiménez-Estévez, María Del Carmen Zabala-Baños
Abstract
Determining the relevant aspects of family businesses (FBs) that make them increasingly competitive is the main objective of researchers in this field. Despite this, there is little empirical literature on the behavior of the internal customer (IC) in FBs or how businesses increase their satisfaction. Basing our work on psychological theories and with both quantitative and qualitative information from 31 semi-structured interviews, this work establishes certain characteristics of the ICs of the FB and proposes a series of guidelines for increasing their satisfaction, thereby facilitating the continuity of this type of business. FBs that are able to understand that the motivation of their ICs is more important than other qualities, and that this requires a more comprehensive management will be able to get sustainable competitive advantages in the future.
This research output has an Altmetric Attention Score of 2. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 25 July 2017.
All research outputs
#15,420,250
of 22,990,068 outputs
Outputs from Frontiers in Psychology
#18,583
of 30,195 outputs
Outputs of similar age
#198,616
of 316,990 outputs
Outputs of similar age from Frontiers in Psychology
#414
of 560 outputs
Altmetric has tracked 22,990,068 research outputs across all sources so far. This one is in the 32nd percentile – i.e., 32% of other outputs scored the same or lower than it.
So far Altmetric has tracked 30,195 research outputs from this source. They typically receive a lot more attention than average, with a mean Attention Score of 12.5. This one is in the 37th percentile – i.e., 37% of its peers scored the same or lower than it.
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