Chapter 1 Hands, Hearts and Minds: Changing Work and Workers at the End of the Century

Chapter 2 The New American Workplace: High Road or Low Road?

Chapter 3 Work Organisation Inside Japanese Firms in South Wales: A Break from Taylorism?

Chapter 5 Emotional Labour and the New Workplace

Chapter 6 Capitalising on Subjectivity: The ‘New Model Worker’ and the Importance of Being Useful

Chapter 7 The Times They Are A’Changing: Dividing and Recombining Labour Through Computer Systems

Chapter 8 Developments in Computing Work: Control and Contradiction in the Software Labour Process

Chapter 9 ‘Bright Satanic Offices’: Intensification, Control and Team Taylorism

Chapter 10 ‘Survivors’ Versus ‘Movers and Shakers’: The Reconstitution of Management and Careers in the Privatised Utilities

Chapter 11 Hospitals and New Ways of Organising Medical Work in Europe: Standardisation of Medicine in the Public Sector and the Future of Medical Autonomy