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Highly Recommended? How Relation-Specific Attachment Styles Bias Customers Willingness to Recommend https://t.co/9poyAermFw
Highly Recommended? How Relation-Specific Attachment Styles Bias Customers Willingness to Recommend https://t.co/9poyAermFw
There are many companies and organisations that see NPS as a crucial indicator of future growth potential. This research paper questions the value of NPS. “... relatively low predictive value of such measures like the NPS. While o…https://t.co/FYndXRQTEx