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Tit for tat or good for evil? Linking customer incivility, hostility, guilt, and employee behaviors

Overview of attention for article published in Frontiers in Psychology, January 2023
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About this Attention Score

  • In the top 25% of all research outputs scored by Altmetric
  • High Attention Score compared to outputs of the same age (82nd percentile)
  • High Attention Score compared to outputs of the same age and source (95th percentile)

Mentioned by

blogs
1 blog
twitter
1 X user

Citations

dimensions_citation
2 Dimensions

Readers on

mendeley
13 Mendeley
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Title
Tit for tat or good for evil? Linking customer incivility, hostility, guilt, and employee behaviors
Published in
Frontiers in Psychology, January 2023
DOI 10.3389/fpsyg.2022.1053145
Pubmed ID
Authors

Chong Chen, Mingyu Zhang, Yihua Zhang

X Demographics

X Demographics

The data shown below were collected from the profile of 1 X user who shared this research output. Click here to find out more about how the information was compiled.
As of 1 July 2024, you may notice a temporary increase in the numbers of X profiles with Unknown location. Click here to learn more.
Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 13 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 13 100%

Demographic breakdown

Readers by professional status Count As %
Student > Ph. D. Student 2 15%
Student > Master 2 15%
Professor > Associate Professor 1 8%
Unknown 8 62%
Readers by discipline Count As %
Business, Management and Accounting 2 15%
Psychology 1 8%
Social Sciences 1 8%
Engineering 1 8%
Unknown 8 62%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 8. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 13 February 2023.
All research outputs
#3,895,991
of 23,342,092 outputs
Outputs from Frontiers in Psychology
#6,726
of 31,066 outputs
Outputs of similar age
#69,483
of 422,750 outputs
Outputs of similar age from Frontiers in Psychology
#73
of 1,596 outputs
Altmetric has tracked 23,342,092 research outputs across all sources so far. Compared to these this one has done well and is in the 82nd percentile: it's in the top 25% of all research outputs ever tracked by Altmetric.
So far Altmetric has tracked 31,066 research outputs from this source. They typically receive a lot more attention than average, with a mean Attention Score of 12.6. This one has done well, scoring higher than 78% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 422,750 tracked outputs that were published within six weeks on either side of this one in any source. This one has done well, scoring higher than 82% of its contemporaries.
We're also able to compare this research output to 1,596 others from the same source and published within six weeks on either side of this one. This one has done particularly well, scoring higher than 95% of its contemporaries.